Privacy Policy

Effective Date: September 1, 2024

Thank you for using AnswerHub! This privacy policy explains how we collect and handle your personal data as you interact with our bot and related services. Your privacy is important to us, and we are committed to protecting your personal information.

1. Who are we?
AnswerHub is developed by Ali Chebbi, a developer based in Tunisia 🇹🇳.

Contact Information:
Email: hello@answerhub.co
Website: https://answerhub.co/

2. What personal data do we collect and why do we collect it?
2.1 Slack API Installation Data:
When you install the AnswerHub to your Slack workspace, we collect the following information:
Team_id: The unique identifier for your Slack team.
User_id: The unique identifier for the user who installed the bot in the Slack workspace.
IP Address: The IP address of the user who installed the app.
Time of Installation: The timestamp indicating when the bot was installed.
We collect this data to identify and authenticate users and provide them with personalized bot functionality and user experience within their Slack workspace.

2.2 Questions, Answers, Website Crawls, and File Uploads:
Questions and Answers Provided by the User: All questions and answers provided by the user are stored to ensure the bot's functionality.
Website Crawls and Files: We collect and process data from websites you specify and files you upload to build and maintain your knowledge base.
This data is used to improve the accuracy and relevance of the bot's responses within your workspace.

2.3 Third-Party Analytics:
We use industry-standard third-party analytics tools to collect anonymized usage data. This helps us understand how the bot is used and improve our service. These tools may collect data such as usage patterns, feature usage, and other statistical data.

3. Data Usage and Model Training
We do not use user data to train large language models (LLMs), nor do we use services that train models on user data. Your data is used solely for the purposes outlined in this privacy policy and is not shared for training AI models.

4. How long do we retain your data?
We retain the collected data for as long as it is necessary to fulfill the purposes outlined in this privacy policy, which includes the continuous improvement of AnswerHub. If you wish to have your data deleted, you can request it by contacting us at hello@answerhub.co. Once we receive your deletion request, we will promptly remove your data from our records.

5. Data Sharing
We share certain data with third-party services, including:
OpenAI Azure
Groq.com
Azure Services
We ensure that all third-party services adhere to strict data protection standards.

6. Where is the data hosted?
All user data collected by AnswerHub is hosted on Azure.

7. Changes to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal data.

8. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the data we hold about you, please contact us at hello@answerhub.co.

By using AnswerHub, you agree to the terms and conditions outlined in this privacy policy. Thank you for trusting AnswerHub with your data.